Shipping policy

Shipment processing time
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 
Knotted Words offers free standard shipping (5 - 8 days) on all domestic orders.

Shipment confirmation and order tracking
Tracking numbers are sent to customers via email once the order has been processed and packed. If you do not receive an email, check your spam folder for correspondence. Tracking numbers can also be retrieved by emailing samia@knottedwords.com.

Customs, duties, taxes and forwarding companies
Knotted Words does not ship internationally. Not responsible for any customs and taxes applied to your order. Knotted Words is not responsible for damages, defects or material differences as a result of using a forwarding company. We do not supply replacements or refunds to orders shipped to forwarding companies. All fees imposed during or after shipping are the responsibility of the customer.

International Shipping Policy
At the moment, Knotted Words ships only within the USA.

Damages
Knotted Words is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or email us at samia@knottedwords.com to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns Policy
For more information, please visit our Return Policy page.